Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

To avoid disappointment and ensure the best price, we always advise you pre-book online. We highly recommend completing waivers for all guests online before arrival to avoid delays accessing the course. We may not be able to make up for lost time because of this.

Our Ninja Warrior Sessions are for ages 4+ (6-year olds must be supervised on the course at all times by a paying parent). We have under 3’s sessions available for mini ninjas, and during our Mini Ninja sessions the under 3’s have use of the whole park, whilst we don't have a minimum age for these sessions we do recommend your mini ninjas to be walking to be able to enjoy the equipment.

Any child under the age of 12 must have a parent/guardian on site at all times. Under 5’s must have parental supervision on the equipment at all times. We politely ask parents to supervise any children under the age of 8 in the toilet facilities.

Please arrive 20 minutes prior to your session to allow time for check-in,collection of your wristbands & a safety briefing before your session starts. Late arrival may result in missing part of your session or your booking being moved to the next available session where possible. We are unable to extend your session to make up for any lost time due to late arrival/ failure to complete a waiver or provide a partial/whole refund.

We require all users to complete a waiver. We also require everyone to read and understand the Ninja Rules before they enter the park, and abide by them in the park.
No individual may access the park without completing a waiver and reading and understanding the Ninja Rules, if you would like assistance with this or have any questions please ask a member of our team. Participants on the course are responsible for ensuring safe play by abiding by the rules and safety information displayed or communicated by our team. In the interest of safety for themselves and our other guests, those who are deemed to be unsafe/ failing to comply by park rules will be removed from the park.

Meadowhall retail park provides 3 Hour free parking for customers attending any business. We do not operate the car park so unfortunately cannot assist with any fines once incurred. Please make sure to read parking signs for extra information.

We advise you to leave any valuables at home, However we do have free lockers available on site for your shoes and belongings. Please do not take any valuables onto the course and ensure any items are secured safely to you or are in a zipped pocket. Ninja Warrior UK Adventure is not responsible for any theft or damage to your personal belongings.

We highly advise you wear gloves, ninjas with sore hands are half a ninja. These are available from reception in a range of sizes. Please note: we do not allow chalk to be used on the course.

We recommend you wear something comfortable and suitable for sports activities - long t-shirts are recommended to protect your arms however you may wear shorts and t-shirts if you prefer.

Please ensure you have removed all jewellery and loose objects to prevent loss, damage or injury to yourself or others.

You must wear trainers on the Ninja course and we advise you wear gloves to protect your hands. Ninjas must wear Ninja Warrior UK socks for Airpark entry.

Anyone not dressed appropriately or wearing suitable footwear will be refused access to the course for your own safety, we will be unable to refund your missed session.

No, we have a café that serves a range of food and drinks.

Spectators are free of charge within our café viewing area.

We do allow spectators to pop onto the Ninja park to take photos or engage with their group with a spectator wristband. Spectator bands allow access to the Ninja Park walkways only and spectators enter the park at their own risk. In the interest of managing the amount of people in the park for the safety and enjoyment of those participating we politely ask spectators to not remain in the park for long periods of time and you may be asked to return to the viewing area if there are large numbers of guests within the park.

Spectator bands are free of charge as a gesture from us to allow you to capture your groups experience, they are not guaranteed to be provided and cannot be purchased. We have a limited amount of spectator bands available per session, to enable each family/group visiting an opportunity to have a spectator on the park we aim to issue these at one per booking. Please be aware if your family/group makes multiple bookings this does not guarantee you multiple spectator bands however you may exchange your spectator band between spectators during the session to allow all members of your group an opportunity to see your group in action. The ONLY way to guarantee access to the park is to book a space, please do not presume you will be provided with a spectator band to enter the park with your group.


Please note: Prams, buggies & car seats cannot be taken onto the course, please speak to a member of staff for advice on where they can be stored. No babies or children under the age of 3 can enter the park during a Ninja Warrior session even if they are being carried by a spectator, it’s in the interest of their safety.

For more information & tailored packages please send an enquiry to our team.

Normal opening hours:

Mon: 12:00-20:30
Tue: 12:00-20:30
Wed: 12:00-20:30
Thu: 12:00-20:30
Fri: 12:00-20:30
Sat: 09:00-21:00
Sun: 09:00-21:00

Times subject to change, please check our live booking page before your visit. We strongly advise pre-booking sessions before arrival to avoid any disappointment.

If you have any other questions before making a booking with us please get in touch

Contact us

HOW TO FIND US

BY CAR

For Sat Nav users, our address is Ninja Warrior UK Sheffield, Unit 1B, Meadowhall Retail Park, Sheffield, S9 2YZ

BY BUS

Local and regional bus services will drop you off very close to the retail park. For more information & routes click here

BY TRAIN

The closest station to Meadowhall retail park is Carbrook. For more information & routes click here