Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

Visits must be pre-booked online and adhere to current government guidance.

As a temporary Covid-19 measure, our current admission policy is age 8+ for all visitors to the venue. There is no maximum age.

Any child under the age of 12 must have a parent/guardian in the venue at all times, who is part of their single household or support bubble booking group.

Please arrive 15 minutes prior to your session to allow time for check-in, collection of your wristbands and a safety briefing before your session starts. Late arrival may result in missing part of your session or your booking being moved to the next available session where possible. We are unable to extend your session to make up for any lost time due to late arrival/ failure to complete a waiver or provide a partial/whole refund.

We require all users to complete a waiver. The waiver is valid for 12 months. No individual may access the courses or obstacles without completing a waiver.
We also require everyone to read and understand the Ninja Rules before they enter the venue, and abide by them in the venue. If you would like assistance with this or have any questions please ask a member of our team.
Participants on the course are responsible for ensuring safety when undertaking activities by abiding by the rules and safety information displayed or communicated by our team. In the interest of safety for themselves and our other guests, those who are deemed to be unsafe/ failing to comply by the rules will be removed from the venue.

Meadowhall Retail Park provides 3 Hours free parking for customers attending any business. We do not operate the car park so unfortunately cannot assist with any fines once incurred. Please make sure to read parking signs for extra information.

We advise you to leave any valuables at home, however we do have free lockers available on site for your shoes and belongings. Please do not take any valuables onto the course and ensure any items are secured safely to you or are in a zipped pocket. Ninja Warrior UK is not responsible for any theft or damage to your personal belongings.

We highly advise you wear gloves, Ninjas with sore hands are half a Ninja. These are available to buy in advance when you book or from reception in a range of sizes. Please note: we do not allow chalk to be used on the course.

Ninjas must wear our Ninja Warrior UK hygiene socks for the inflatable course use.

We recommend you wear something comfortable and suitable for sports activities - long t-shirts are recommended to protect your arms however you may wear shorts and t-shirts if you prefer.

Please ensure you have removed all jewellery and loose objects to prevent loss, damage or injury to yourself or others.

You must wear clean trainers on the Ninja course and we advise you wear gloves to protect your hands.

Anyone not dressed appropriately or wearing suitable footwear will be refused access to the course for your own safety, we will be unable to refund your missed session.

We do not permit any food or drink to be consumed on site. Food and drink is available to take away after your visit.

Spectators should use the viewing areas and their booking is free of charge entry. They must enter as part of a single household or support bubble booking group.


Please note: Prams, buggies and car seats cannot be taken onto the course, please speak to a member of staff for advice on where they can be stored. No babies or children under the age of 3 can enter the venue during a Ninja Warrior UK session even if they are being carried by a spectator, in the interest of their safety.

For more information, please contact our team.

Normal opening hours:
Mon: 12:00-20:30
Tue: 12:00-20:30
Wed: 12:00-20:30
Thu: 12:00-20:30
Fri: 12:00-20:30
Sat: 09:00-21:00
Sun: 09:00-21:00

Times subject to change, please check our live booking page before your visit.
Please note, booking is currently online only.

If you have any other questions before making a booking with us please get in touch

Contact us

HOW TO FIND US

BY CAR

For Sat Nav users, our address is Ninja Warrior UK Sheffield, Unit 1B, Meadowhall Retail Park, Sheffield, S9 2YZ

BY BUS

Local and regional bus services will drop you off very close to the retail park. For more information & routes click here

BY TRAIN

The closest station to Meadowhall retail park is Carbrook. For more information & routes click here