KEEPING YOU SAFE

We are absolutely delighted to announce that Ninja Warrior UK Adventure Gloucester will be reopening our doors and welcoming you all back on Tuesday 4th August!

We have been working hard to create a new customer experience that will offer the safest environment possible for you and your family while not compromising on all the action-packed fun!

With your safety in mind, Ninja Warrior UK Adventure Gloucester will be opening through a phased approach based on government guidelines. The first phase of our reopening will include Ninja Warrior (Age 5+) sessions only. We are unfortunately unable to offer our Mini Ninja (Under 5’s) offering or Ninja Parties during this time, but look forward to these returning in future.

To keep our Ninja’s safe whilst they enjoy their visit, we have introduced several safety measures:

We have reduced capacity in our sessions to support our Ninja’s social distancing. With a period of closure between sessions to complete deep cleaning.

Bookings must be made online in advance. Please book your session in household groups so our team can plan for your visit.

If you, or anyone in your household, is experiencing symptoms of COVID-19, please contact us to re-arrange your visit a minimum of four hours before your session start time. DO NOT visit the facility and please follow NHS guidelines.

To allow our Ninja’s plenty of space to enjoy their session safely, spectators are not permitted to enter the Ninja Park. We strongly recommend parents of children under the age of 8 book an adult into the session to provide supervision. We have a viewing area available in the café for spectators, due to distancing our tables this space limited so we advise spectators only attend if they are a parent of a child under the age of 16. You may bring up to two spectators if you are from the same household.

Doors will open approximately 10 minutes before the start of your session. Please wait outside or in your car until this time.

Please sanitise your hands upon entry and as you enter the Ninja Park. We have various sanitiser stations throughout the building.

Please arrive ‘kit ready’ for your activity. Lockers will not be available however non-valuables can be stored in the cubby holes.

Whilst visiting the facility, please support social distancing – we have signage in place to remind you. Where possible we have implemented a one-way system, where this was not possible, please maintain social distancing guidance.

Our team will be continuously cleaning throughout the day, during dedicated closed time between sessions and performing a deep cleaning and fogging every evening.

Please respect any instructions from our staff, these are in place to support a safe and enjoyable visit for yourself and others. Supervising adults of young Ninjas will be responsible for ensuring our safety measures are followed.

Once you have completed your session, you will be guided out the building and we will close for a period of time to complete cleaning before welcoming the next group. Thank you for your prompt exit to allow us to complete this in time for the next session.

To keep you and your loved ones safe and informed, customers are able to opt-in to our track and trace system at the point of booking so we can contact you should you need to self-isolate.

These safety and hygiene measures are based on current government guidance which may change, please check before arrival

FREQUENTLY ASKED QUESTIONS

We ask you not to visit us if you, or anyone in your household, are feeling unwell with any of the following symptoms of COVID-19; High Temperature, New continuous cough, Loss of smell or taste. You will be asked if you have any of these symptoms when you visit however, we will not be taking temperature on arrival unless we have concerns customers may be unwell. All staff will be temperature checked daily.

If you need to reschedule your booking, please contact us at gloucester@ninjawarrioruk.co.uk a minimum of four hours before your session start time. Notice will be taken from the timestamp on the email so please don’t worry if you do not receive an immediate response. If you do not have a reschedule date in mind, we can pop your booking onto a gift voucher for you to re-book at a later date.

As part of our phased re-opening, we will be releasing sessions in stages to allow us to continually monitor guidance and adapt our measures. As government measures change, we will re-introduce our other sessions such as Mini Ninjas and Ninja Parties.

Bookings will need to be made online via our website, as we have vastly reduced our capacity to allow social distancing spaces will be extremely limited and may sell out fast.

Please only book in household groups so our team can prepare for your arrival.

We will be running on slightly different operating times during the first phase of re-opening. This is to allow us to complete deep cleaning between sessions. Please check our ‘Book Now’ page to view available sessions.

The only closed area is the Under 5’s inflatable, all other areas of the park are still in use, regularly cleaned and with signage in place to encourage social distancing.

Due to distancing our tables in the cafe, you may notice changes to our spectator seating. We've attempted to allow as many of you as safely possible to join us however spaces for spectators are limited and are available on a first come, first served basis via our booking page on the website (free of charge).

We strongly advise you do not bring spectators unless necessary (for example, to act as an adult supervisor for your children).

Spectators will not be permitted to enter the ninja course area to ensure we can manage the capacity on the park and give the Ninjas the space they need to enjoy the obstacles safety. If you are bringing children under the age of 8 years old, we strongly advise you book and adult into the session with them. Under 12's must have an adult on site however you're welcome to book in as a spectator free of charge and view from the seating areas.

Spectator spaces are limited, and so will need to be added to your visit (free of charge) as part of the booking process. When booking, you can add up to two spectators to your session, if there are no 'spectator' spaces available for the session you are attempting to book this is because the spectator seating is full, and you will need to either participate or book into another session with spectator availability.

We politely ask groups to book in their household or 'bubble' groups, so our teams can provide enough distanced seating for you.

A 60-minute session will cost £12 per Ninja. Due to all customers being required to pre-book online, our online booking discounts are currently unavailable.

Ninja Parties are currently unavailable, once we’re able to safely offer parties we look forward to sharing this news with you.

Masks are not recommended in our type of facility and government advice currently advises masks not be worn during physical activity. However, customers are welcome to wear masks if this makes them more comfortable. Please continue to observe social distancing and hand sanitising even if you are wearing a mask. Our friendly team will be wearing masks for any face-to-face roles, we’re sorry you won’t see our beautiful smiles!

The café will be open and serving hot and cold drinks and a variety of snacks and ‘grab-and-go’ items. Please pay via contactless or card to keep our team safe, and use our one-way system to reach the serving area.

Lockers will not be available for use during the first phase of re-opening. We have cubby holes available for any non-valuable items, however we recommend arriving ‘kit-ready’ and leaving any additional items at home or in the car.

We have reduced the number of ninjas and spectators and are opening our doors a maximum of ten minutes before the start of the session to prevent crowds forming in our reception and holding area. Our staff will help navigate your through our new customer journey, and customers will be asked to queue as households on the markers provided before a staggered entry onto the ninja park.

Our team will be cleaning continuously throughout the day including during the 20-minute periods of closure between sessions to ensure the building is sanitised before we welcome the next group. In addition to this, we will be completing daily deep cleaning including fogging using a chemical certified to BSEN:1276/14476 and proven to kill MRSA, E-coli, Norovirus and Coronavirus with a residual protection for up to eight days, so you can feel confident we're keeping you safe.

All guests will be asked to sanitise their hands on arrival, and throughout their visit using the various stations provided to help us maintain these high standards

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