FREQUENTLY ASKED QUESTIONS
All our Covid-19 measures and information can be found here - https://ninjawarrioruk.co.uk/gloucester/covid-19-safety-information/
Our gift vouchers are available in any amount from £7-£200, so whether you have a toddler eager to explore our Mini Ninja sessions, a ninja in training, or a whole family of ninjas ready to race – there is something for everyone to enjoy!
Gift experience vouchers are available to purchase in park or as an e-voucher online. E-vouchers can either be sent to the purchaser to print and pop in a card, or, why not send directly to the recipient and include a personalised message to make their day.
Our gift experience vouchers are valid for 12 months and can be used to book online, including our action-packed sessions and all our ninja merchandise so you can get the ninja look! For more information please visit our Gift Voucher page.
Yes, please pre-book your session online prior to arrival as we do regularly become fully-booked
Please arrive 'kit ready' 15 minutes prior to your session to allow time for check-in and collection of your wristbands before your session starts. Late arrival (less than 15minutes before) may result in missing part of your session and we are unable to extend your session to make up for any lost time due to late arrival or provide a partial/whole refund.
Due to limited available space, please do not bring spectators unless necessary.
🚷 Spectators are NOT able to enter equipment area, but are welcome to view the action from our café balcony. If you would like to enter the equipment area for any reason please book as a participant
A supervising adult MUST stay on site for any children under the age of 12 years. Supervising adults/spectators are free of charge and can watch from our dedicated spectator area on the balcony.
We strongly recommend parents of children under the age of 8 book an adult into the session to provide supervision.
ONLY Ninjas with a valid session wristband can enter the equipment area, if spectators would like to access the equipment area for any reason please book in as a participant.
We require everyone entering the equipment area to read, understand and agree to abide by the Ninja Code before entering the park. No individual may access the park without first reading and understanding the Ninja Rules which are available as part of your online booking and on display in our waiting area. If you would like assistance with reading the Ninja Code or have any questions please ask a member of our team.
Participants on the course are responsible for ensuring safe play by abiding by the rules and safety information displayed or communicated by our team. In the interest of safety for themselves and our other guests, those who are deemed to be unsafe will be removed from the park and will not be provided with a refund of any kind.
This activity requires a level of physical fitness, please always only participate within your own limits and abide by the safety information provided.
Yes, we have ample parking which is free of charge for up to three hours. If you will be using the car park for longer than three hours please use the console at reception to register your vehicle and prevent a parking charge. We do not own or operate the car park so unfortunately cannot assist with any fines once incurred. Please see to the car park signage for full information. The car park has no maximum height barrier.
Ninja Warrior Sessions are for ages 5 and above (including adults!). We strongly recommend an adult participates with any Ninjas aged under 8 years.
During our Mini Ninja sessions the under 5’s have use of the whole park, whilst we don't have a minimum age for these sessions we do recommend your mini ninjas to be walking to be able to enjoy the equipment.
Little Ninjas sessions are for Ages 2-7 years. An adult must participate and supervise their Little Ninjas at all times during these sessions where 'toddler friendly' play is promoted.
Our park has a variety of obstacles suitable for all ages and abilities including adults, this includes our Warrior Run which features the famous Ninja Warrior UK Warped Wall! We recommend our Ninja Master or weekday evening sessions for any older teenagers or adults wishing to take the course more seriously!
Ninjas MUST be the appropriate age for the session to be able to participate. This is for the safety and enjoyment of the individual as well as the other Ninjas in that session. Ninjas not believed to be in the correct session may be refused access.
Any child under the age of 12 must have a parent/guardian on site at all times and can supervise from the viewing area which overlooks the whole park. Access to the equipment area it restricted to those with valid participant wristbands only. If you would like to enter the equipment area at any time please ensure you have purchased an additional participant wristband.
Under 5’s must have adult supervision on the equipment at all times, entry for under 5's includes a wristband for the supervising adult.
We politely ask parents to also supervise any children under the age of 8 in the toilet facilities.
You must be a minimum of 1.25m tall to for the Jump Tower
. We recommend a minimum height of 1.4m tall for the Warrior Run.
Never attempt obstacles you do not believe you can safely complete or land from. If you need help reaching an obstacle to start it, we advise you are too small to land safely should you not complete it.
Don't worry, we have THREE walls to beat increasing in difficulty - including the famous warped wall!
We advise you leave any valuables at home however we do have lockers available (£1.50 hire charge), or, cubby holes for any non-valuable belongings. Please do not take any valuables or jewellery onto the course and ensure any items are secured safely to you or are in a zipped pocket.
Ninja Warrior UK Gloucester is not responsible for any theft or damage to your personal belongings. Please do not bring/wear any potentially sharp objects in the equipment area as this could cause injury to yourself, others or damage our equipment.
Our foam pits are very hungry, they will gobble up any loose items such as jewellery, watches and even mobile phones. Please keep these safely in a locker to prevent loss or damage. Lost items in foam pits can take weeks to be found and returned to their owner.
We recommend you wear something comfortable and suitable for sports activities - long sleeve tops and long bottoms are recommended to protect your arms however you may wear shorts and t-shirts if you prefer.
Please ensure you have removed all jewellery, hats and loose objects to prevent loss, damage or injury to yourself or others.
You must wear clean trainers on the course and we strongly advise you wear grip gloves to protect your hands. (Mini Ninjas please wear socks for the inflatable, bare feet are not permitted).
Anyone not dressed appropriately or wearing unsuitable footwear will be refused access to the course for your own safety, and we will be unable to refund your missed time/session.
We highly advise you wear grip gloves, ninjas with sore hands are half a ninja. These are available from reception in a range of sizes. Please note: we do not allow chalk to be used on the course.
No, we have a café upstairs that serves a range of food and drinks. We do not permit the consumption of food in our facility which has not been purchased on site.
We offer group discounts on weekdays during term-time for groups of 20+ Ninjas. Please visit our 'League of Ninjas page for more information.
Discounts are available for schools, please contact firstname.lastname@example.org for more information and to design a visit which caters for your needs.
We currently offer:
*Home-education sessions 1-2 times per month at 25% discount, please see below for our upcoming Home-Ed session dates.
*Student discount sessions. Tuesday, Wednesdays & Thursdays between 1pm - 3pm during term time.
We do not offer Blue Light or NHS discount, however we have offered discounted events for these groups, please follow us on Social Media for any further events.
Our upcoming Home-Education sessions will be on the following dates:
Friday 12th November 2021
Monday 22nd November 2021
Friday 10th December 2021
Monday 10th January 2022
Friday 28th January 2022
Monday 14th February 2022
Home Education sessions are discounted by 25%, and are available to book online via our website by searching one of the above dates
Everyone can be a Ninja at Ninja Warrior UK Gloucester, and if you need a little help to achieve this we're here for you!
Only booked participants can enter the equipment area, all non-participants will be directed to the Cafe which is positioned on a balcony overlooking the park so you're never far away! If you may need to access the equipment area for any reason, please either purchase an additional ticket to participate with your Ninja, or, contact us in advance of your booking to request a carer band.
A carer band provides access to the equipment area walkways only - for supervision and assistance purposes. They are not a participant ticket. A carer band is free of charge (max. 1:1), if you require additional access to the park please allow for this in your booking as a paid participant. To request a carer band please book your participants online and email your Booking ID to email@example.com, you will need to provide proof at check-in to collect your band (such as a letter or Carer ID) to ensure these free carer bands are always available for those who need them.
If you are bringing a group of Ninjas who require multiple carers, please contact us to discuss your needs so we can allow for sufficient Carer access within our capacity limits as well as prepare for any other circumstances such as a group evacuation in the event of an emergency.
Due to strict health and safety capacity limits, Carer bands must be requested in advance so we can allocate you a free space. Carers must be over the age of 18. Thank you for your understanding.
Carers must also ensure they have read the rules and are dressed appropriately even as non-participants, trainers must be worn and no coats/handbags can enter the equipment area (with the exception of a small bag carrying emergency medication if required)
Please visit our Facilities page for more information on accessibility, sensory information and preparing for your visit. If there's anything we can do to make you more comfortable or help you get the most out of your experience please let us know!
You're interested in working with us? Great! We have a fantastic team of staff here at Ninja Warrior UK Gloucester.
Keep an eye on our social media pages for more information about upcoming recruitment evenings - we look forward to meeting you!
(Minimum age: 16 years)
If you have any other questions before making a booking with us please get in touch.
NEED TO RESCHEDULE? Please email us including your booking ID number a minimum of 6 hours' before your session start time. 'Notice' is recognised from the timestamp on your email, so please don't worry if we are closed or you do not receive an immediate response.
IF WE ARE CLOSED OR UNABLE TO TAKE YOUR CALL PLEASE EMAIL AND A MEMBER OF THE TEAM WILL RESPOND AS SOON AS POSSIBLE.
FIND OR CONTACT US
We are located along Metz Way, just 6 minutes’ drive from the M5. Parking is free of charge for up to three hours, if your visit extends this time please provide your vehicle details to reception before you exit the Ninja Park to prevent a parking charge notice.
Our park is along the Gloucester number 8 bus route, the nearest stop is ‘Eastbrook Trading Estate’ which is directly outside the Ninja Park. Alternatively, we are 1.1 miles from Gloucester Bus station which is an approximate 22 minute walk.
We are 1.1 miles from Gloucester Train station which is an approximate 22 minute walk. Alternatively, you can catch the Number 8 bus from outside the train station and ride for three stops until you reach ‘Eastbrook Trading Estate’. The bus stop is directly outside the Ninja Park.