KEEPING YOU SAFE

Despite legal restrictions lifting from July 19th 2021, to keep visitors and our Ninja Team safe, we will continue to:
• Operate at a reduced capacity and continue pre-bookings online prior to arrival
• Provide hand sanitiser at the entrance and throughout the building
• Keep protective screens in place
• Encourage use of our one-way systems
• Carry out our enhanced cleaning regimes, including daily fogging using BSEN:1276/14476 certified chemical proven to kill Coronavirus
• Allow customers to reschedule their bookings with just 6 hours’ notice if you test positive or are told to self-isolate


The recommendations for customers are:
• Wear a face covering in our Reception, foyer and corridor areas
• Use our sanitising stations
• Agree to our track and trace information
• Where possible maintain social distancing and awareness of those around you


IMPORTANT
If you experience any Covid-19 symptoms and/or have been instructed to self-isolate, please DO NOT attend Ninja Warrior UK Gloucester. Contact us on gloucester@ninjawarrroruk.co.uk up to 6 hours' before your booking start time and we can provide a voucher for you to rearrange your booking for any time in the next 12 months. We recommend performing a lateral flow test 24 hours prior to your booking to confirm you are Covid-19 negative and have sufficient time to re-arrange your visit if required.


Thank you for your continued support, we look forward to welcoming you to Ninja Warrior UK Gloucester.
If you have any questions, please scroll down to view our FAQ's or email us gloucester@ninjawarrioruk.co.uk

FREQUENTLY ASKED QUESTIONS

Do not visit us if you, or anyone in your household, are feeling unwell with any symptoms of COVID-19. You will be asked if you have any of these symptoms when you visit however, we will not be taking temperature on arrival unless we have concerns customers may be unwell. All staff will be temperature checked daily.

If you need to reschedule your booking, please contact us at gloucester@ninjawarrioruk.co.uk a minimum of six hours before your session start time to reschedule your booking (standard bookings). Notice will be taken from the timestamp on the email so please don’t worry if you do not receive an immediate response. If you do not have a reschedule date in mind, we can pop your booking onto a gift voucher for you to re-book at a later date within the next 12 months. See booking terms and conditions for more information.

We will be releasing sessions in stages to allow us to continually monitor guidance and adapt our measures. Bookings will need to be made online via our website prior to arrival, as we have vastly reduced our capacity to allow social distancing spaces will be extremely limited and may sell out fast.

Please check our ‘Book Now’ page to view available sessions and always pre-book before arrival.

All areas of the Ninja Park are still in use, regularly cleaned and with signage in place to encourage distancing

Should government measures impact your planned visit in any way, including in the unfortunate event our venue closes and is unable to accommodate your booking, you will be issued with a gift voucher (valid for 12 months) for the full value of your booking to reschedule your visit at a later date.

Ninja Warrior UK Gloucester cannot be held responsible for government measures which may affect your booking, for this reason we always advise you book for your own household/bubble only and ensure you comply with the latest guidance.

We advise you do not bring spectators unless necessary (for example, to act as an adult supervisor for your children).

Spectators are not be permitted to enter the equipment area, however our spectator seating on the balcony does overlook the park so you won't be far away. If you are bringing children under the age of 8 years old, we recommend you book and adult into the session with them to ensure they can make the most of their time at the Ninja Park.

Under 12's must have an adult on site however you're welcome to book in as a spectator free of charge and view from the seating areas.

Face masks a recommended to be worn inside the building except when participating on the park or sat at a table in our cafe area. Please continue to observe social distancing and be respectful of others not in your group.

The café will be open and serving drinks, snacks and hot food.

We recommend leaving valuables at home or in your car. However Locker hire is available for £1.50 per locker (Subject to availability). Alternatively, we have cubby holes available for any non-valuable items.

Our team will be cleaning continuously throughout the day, including during the periods of closure between sessions to ensure the touch points are sanitised before we welcome the next group. In addition to this, we will be completing daily deep cleaning including fogging using a chemical certified to BSEN:1276/14476 and proven to kill MRSA, E-coli, Norovirus and Coronavirus with a residual protection for up to eight days, so you can feel confident we're keeping you safe.

All guests will be asked to sanitise their hands on arrival, and throughout their visit using the various stations provided to help us maintain these high standards

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