Our phone lines are exceptionally busy during peak times, we recommend emailing us if your query is non-urgent and we will respond to you as soon as possible.
Need to move or cancel a booking? Please email us with your booking ID number and your new requested session date and time.
Ninja Warrior Licensee requires 14 days’ notice before the booked start time to provide a full refund for any cancellations. Any cancellations occurring with less than 14 days’ notice yet more than 24 hours’ notice* will be offered a gift voucher to the value of the booking to reschedule at a later date. Cancellations with less than 24 hours’ notice* will not receive a refund, voucher or transfer. Our team will recognise 'notice' from the time your email is received, so please don't worry if you do not receive an immediate response.
*As part of our COVID-19 response if you are required to postpone your booking due to self-isolating, we have reduced the required notice from 24 hours' to just 4' hours notice.
HOW TO FIND US
We are located along Metz Way, just 6 minutes’ drive from the M5. Parking is free of charge for up to three hours, if your visit extends this time please provide your vehicle details to reception before you exit the Ninja Park to prevent a parking charge notice.
Our park is along the Gloucester number 8 bus route, the nearest stop is ‘Eastbrook Trading Estate’ which is directly outside the Ninja Park. Alternatively, we are 1.1 miles from Gloucester Bus station which is an approximate 22 minute walk.
We are 1.1 miles from Gloucester Train station which is an approximate 22 minute walk. Alternatively, you can catch the Number 8 bus from outside the train station and ride for three stops until you reach ‘Eastbrook Trading Estate’. The bus stop is directly outside the Ninja Park.