Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

We are an activity centre, so we recommend sportswear, long sleeves and clean trainers are essential to allow you to fully unleash your inner Ninja on our course. Our compulsory antibacterial socks are for use on the inflatable areas of our course, these are available to purchase at reception, or in advance.

Unfortunately, no, our socks have antibacterial properties and are specifically required to assist us in maintaining the cleanliness and hygiene in our venue.

We have activities and equipment suitable for all ages.
For the Ninja areas we have three runs, one for up to age 14 and then two for age 14+, this is an advisory and all runs can be used by all customers.
The large inflatable for ages 5+. The inflatable can be used by children aged 5 and under so long as they are accompanied by a full paying adult.
All children up to the age of 14 years must have a responsible adult with them at the venue at all times during their visit.
Spectators are admitted to the park free of charge, but must be part of the same household/support bubble booking group.

We are open, 09.00am - 9.00pm 7 days a week

We advise customers to arrive 25 minutes before your session. This will give you enough time to get checked in, collect wristbands and socks and then safely store all your belongings in the lockers ready for you to start at your session time.
Please ensure you bring ID and the payment card you made your booking with as you will be asked for these on arrival.

We start 60 minute sessions every 30 minutes, for example 09.30am, 10.00am, 10.30am etc

Sessions last for 1 hour, if you wish to extend your time at the venue you can do so for an additional fee. Subject to capacity availability.

We are asking spectating adults to remain in the spectator areas, in the current circumstances.
We politely request that prams are not taken onto the course as this can cause obstructions and or a hazard. Please speak to a member of staff for advice on where they can be stored.

We are happy to advise we offer a 20% discount on our standard admission prices to all Blue Light Card holders. This includes all emergency services and armed forces.
We normally also offer a 10% discount off the standard admission fee to groups of 10 or more, though this is currently restricted by Covid-19 guidelines.

Yes of course, we do include food for all party attendees in our packages but you are more than welcome to bring along your own birthday cake. We politely request customers refrain from using candles that reignite or sparkler candles as these activate the parks fire alarm systems. We also request guests refrain from bringing pinatas and confetti bombs to the park.

Yes we do in our café and restaurant, which serves hot and cold food and drinks.
Please note that we are unable to serve alcohol from Friday 4th December 2020.

Yes, we do have an on site car park which is free to use. It is monitored by a parking company under the instruction of the land owner, so you are required to enter your car’s registration number on the tablet in reception when arriving at the venue to avoid receiving a parking charge notice.
If for any reason you do receive a PCN please email us to have the charge cancelled.

Yes, each participant must sign an online waiver. The waiver is valid for 12 months.
Participants under 18yrs old must have their waiver signed by a parent or guardian over the age of 18.
If you have any other questions before making a booking with us please get in touch

Our x-small socks are up to a childs size 13.
Small socks are 1-3
Medium socks are 4-6
Large socks are 7 - 9
x-large socks are 10+

If you need to cancel for any reason we can hold your booking on our system for up to 12months.
If you would like a refund we require a minimum of 24hours advance notice on general admissions.
For party bookings we require a minimum of 2 weeks cancellation notice.

If you have any other questions before making a booking with us please get in touch

Contact us

FIND OR CONTACT US

BY CAR

If using a SATNAV please enter postcode CF11 8EY. From Junction 33 of the M4, take the 2nd exit onto the A4232 direction Cardiff (Gorllewin / Caerdydd / Barry / Barri / Airport / Maes Awyr Airport / Penarth)
Exit to the  B4267 (Industrial Area / Stadiums).
Take the 2nd exit, onto Hadfield Road. We are opposite the Toyota and Jaguar showrooms.

Please note: our car park is monitored by a parking company instructed by our landlord. You are required to enter your car registration details on arrival to validate your parking.

BY BUS

Buses 92, 93 and 94 run regularly. Nearest stops are Sorting Office and Glynstell Close. Check cardiffbus.com for timetable.

BY TRAIN

We are approximately 6 minutes’ walk from Grangetown Station.

Email

booking.cardiff@ninjawarrioruk.co.uk

Phone

0292 013 0405